Help and Support
Account
Account settings, languages and frequently asked questions
Account settings
You find your account settings under Settings → Account. Each section has its own Save button.
Profile
| Field | Description |
|---|---|
| Name | Your display name |
| Timezone | For the correct display of dates and statistics |
Account
| Field | Description |
|---|---|
| Company name | Read-only |
| Your login address |
Change password lets you set a new password. Enter your current and your new password.
Address
Your company address is shown but read-only.
Languages
Dashboard language: the language of the interface: German, English, French, Italian or Dutch.
Content languages: your main language is fixed and was chosen on your first login. Additional content languages are language packages that let you translate stores, products, categories and tags. Available are German, German (Austria), English (UK), English (US), French, Italian and Dutch.
Further settings
Invoices for your Highcovery account.
View contracts, cancel them or revoke cancellations.
Manage email notifications.
Accept new versions of legal texts.
FAQ
How do I publish my store?
Open the store and click Publish in the sidebar. For physical stores the address must be complete.
How do I add products to my store?
Open the product and tick the desired store in the sidebar under Stores.
How do I create tags for my products?
Tags belong to a category. Create a category under Categories and enter the tags right there.
Why can't I create products?
You must create at least one store first.
Why don't I see my product in the app?
Check that the product is published, assigned to a store, has a delivery area and that its THC content is below the country's limit.
How long does an address change take?
We review address changes to existing stores manually. This can take up to 7 days. Until then you cannot submit another change.
Need help?
The question mark at the top right of the dashboard opens the Help center with guides and FAQ. For everything else, reach our support team at support@highcovery.com.
Still have questions?
Our support team is happy to help.