Affiliate
Reports
Affiliate start page, performance, clicks and conversions
Affiliate start page
The start page under Affiliate shows you at a glance whether your tracking is running and how your promotion performs.
Status card
At the top right you see your partner name, the tracking status (Active or Inactive), your partner ID with a copy button and the commission rate. If you have several online shops, switch between them with the shop selector.
Status banners
Above the metrics exactly one banner appears:
| Banner | Meaning | Next step |
|---|---|---|
| Affiliate tracking deactivated | The affiliate agreement, the shop address or the tracking script is missing, or your shop could not be reached for the check | The banner names the reason, the setup is under Affiliate → Integration |
| Affiliate tracking active | Everything is set up, deeplinks are tracked | Nothing to do |
Metrics and period
The tiles Total clicks, Conversions and Total commission refer to the selected period, by default the last 30 days. The percentage change compares with the equally long period before. You can choose Today, Yesterday, Last 7 days, Last 30 days, This year, Last year and All time.
Recent activity
The list shows the last 10 clicks and conversions with date, type, order value, your earnings, commission and status.
Performance
Affiliate → Performance goes deeper into the metrics for the selected period:
| Metric | Calculation |
|---|---|
| Total clicks | Clicks on your deeplinks |
| Conversions | Confirmed orders via your deeplinks |
| Your earnings | Order value minus commission |
| Conversion rate | Conversions divided by clicks |
| Total sales | Sum of order values |
| Avg. order value | Total sales divided by conversions |
All sales and commission figures include confirmed conversions only. Pending and cancelled orders are not counted.
Clicks
Affiliate → Clicks lists all recorded clicks with time, platform (web, iOS, Android), country and click ID. Use the search bar to filter by cid:, country: or platform:; separate several filters with commas.
Conversions
Affiliate → Conversions lists all orders with order number, order value, commission, source and status. Clicking a row opens the click details with the time of the click, time to conversion, platform, country, language and promoted product.
Conversion status
| Status | Meaning |
|---|---|
| Pending | Order recorded, not yet paid |
| Confirmed | Order paid, commission applies |
| Cancelled | Order cancelled or fully refunded, no commission |
| Paid | Commission has been billed |
A conversion is confirmed as soon as the order is paid. Partial refunds within 120 days reduce order value and commission proportionally; full refunds cancel the conversion.
Source
- Tracking: attributed automatically via click ID or coupon code.
- Manual: added by the Highcovery team, for example after a support request.
Filters: orderId:, status: (pending, confirmed, cancelled, paid) and source: (tracking, manual).
Still have questions?
Our support team is happy to help.